Hi.
I am having a problem with my Creo 3.0 M070 University Student Standard Edition license, which seems due to MAC Address/Host-ID issues caused by the use of mobile broadband & modem set-ups I use for internet access, and I have submitted a request for Academic Support via the use of the Academic Case Logger form ( Academic Case Logger ) over a week ago now but have yet to receive any reply.
As I have a relatively urgent need for assistance in resolving this license problem I am having, I just wanted to ask via this community how long it can be expected to take to get a response/assistance via use of the academic case logger form - and - how I could perhaps chase it up as no case reference number was given to me when I submitted the request (I only got a message on the web-page stating that my academic support request was submitted successfully)?
Also, is there any other avenue to request technical academic support re license/Host-ID related issues, or is the academic case logger form the only available option..?
Some feed-back / direction re the above would be greatly appreciated.
Regards,
Robert Brandini.